Dobri

Frequently asked questions

If you are looking for help

How much does Dobri cost if you are looking for help?
Nothing. Searching, browsing profiles, contact and messaging are free, and they will stay that way.
How do I know the reviews are real?
A review can only be written by a registered user with an SMS-confirmed phone who really revealed the helper's contact or messaged them through Dobri. Every review carries the author's first name and initial. No anonymous ratings and no bought stars.
Does Dobri vet the helpers?
No. Dobri is not an agency and does not vet or guarantee helpers. Our strength is transparency: reviews come only from people who really did contact the helper through Dobri, and profiles with too many negative reviews are removed. The judgement and the choice are yours; our Safety tips help you make them.
Why can't I see the helper's phone number?
Phone numbers are visible to registered users only, to protect helpers from abuse. Registration is free and takes about a minute.
How are work and payment arranged?
Entirely directly between you and the helper: price, time, terms. Dobri takes no part in the arrangements and processes no payments.
What should I do after a bad experience?
Use the "Report" button on the profile or conversation, or write to info@dobri.bg. We reply within 24 hours.

For helpers

How much does a Dobri profile cost?
Nothing. Registration and the profile are free, and Dobri takes no fees or commissions out of your pay.
I have no email. Can I register?
Yes. You register with just your mobile phone: you receive an SMS code, create a password and sign in with your phone number and password. Signing in never sends an SMS.
I don't use the internet. Is there a way for me to be on Dobri?
Yes. You need neither an email address nor a computer. You register with your mobile phone alone: you receive a short code by SMS, choose a password, and the profile is yours. If you would like help with the steps, ask someone close to you to sit with you, but the account and the profile stay in your name.
Can I reply to a review?
Yes, you can reply publicly once to each review. If you believe a review is untrue or offensive, report it and our team will look into it.
What does the "Busy" status mean?
That you are not taking new engagements right now. Your profile, reviews and rating are kept and you stay visible; you switch back to "Available" with one tap.
Why could my profile be taken down?
For a breach of the Terms of Service or for persistently negative reviews: profiles with too many negative reviews are removed from the platform. You will always receive an explanation and, where appropriate, guidance on how to improve.